Sport and betting are meant to be enjoyable — never a burden. At goldbest, we believe the experience is best when every player stays within their limits. That is why our responsible gambling tools and guidelines are always available to you.
Responsible gambling means betting for enjoyment — in line with your budget, your time, and your state of mind — never to chase losses, and never to cope with stress or frustration. At goldbest, responsible gambling is not just a policy; it is a core principle.
We know that for many people, betting is part of the fun — the thrill of backing your team in a cricket match or trying out a new game is a unique experience. But when that enjoyment slowly turns into dependency, that's when problems begin. goldbest wants you to stay in control at all times.
Responsible gaming rests on three core principles: Control — deciding in advance how much you are willing to spend; Awareness — stay aware of your own gambling behaviour; and Getting Help — reach out for help whenever you need it, without hesitation. goldbest is here to support you on all three fronts.
Keep in Mind: Betting should never be seen as a source of income. It is purely a form of entertainment. Only wager money that you can afford to lose without affecting your family's daily life.
All responsible gambling tools on goldbest are completely free and available at any time. You can set deposit limits, session timers, and self-exclusion directly from your account settings. Our goal is to empower players — not just sell a service.
Addiction does not happen overnight — it builds gradually. goldbest wants you to stay aware before it becomes a problem. If you or someone close to you shows any of the signs below, it may be a warning signal.
Don't blame yourself. Addiction is a health issue, not a character flaw. With the right help and support, recovery is possible for anyone. The goldbest support team will listen without judgment and point you in the right direction.
If you recognise even one of these signs in yourself, do not wait — use goldbest's responsible gambling tools or contact our support team right away.
Goldbest provides several protective tools to keep your betting safe. They are completely free to use and can be activated at any time from your account settings.
| Tool Name | How It Works | Status |
|---|---|---|
| Deposit Limit | Set a maximum deposit amount on a daily, weekly, or monthly basis | Active |
| Loss Limit | Set a limit on how much you are willing to lose within a given period | Active |
| Session Timer | Set a time limit on how long you play in a single session | Active |
| Cooldown Period | Temporarily pause your account for anywhere between 1 and 30 days | Active |
| Self-Exclusion | Suspend Your Account Long-Term — From 3 Months to Permanently | Active |
Once these tools are enabled, goldbest keeps them active automatically. Reducing a limit takes effect immediately, while increasing one requires a 24-hour waiting period — so no hasty decisions are made in the moment.
Setting a deposit limit is one of the simplest yet most effective steps you can take. It helps you stay within your budget and avoid overspending. Follow the steps below.
Log in to your account on the goldbest app or website.
Click your profile icon in the top right corner and select "Settings".
From the settings menu, select the "Responsible Gaming" option.
Choose a daily, weekly, or monthly limit, enter your amount, and tap "Save".
Once your limit is set, a confirmation message will be sent to your registered mobile number.
Limit reductions take effect immediately. If you wish to increase a limit, you will need to wait 24 hours after submitting the request. This rule is intentional — to prevent impulsive overbetting in emotional moments.
Sometimes you just need some distance. Self-Exclusion is a feature that lets you close your own account for a set period or permanently. During this time, goldbest will not send you any promotional messages or allow you to open a new account.
To activate self-exclusion, email support@goldbest.biz or let us know via live chat. Our team will lock your account within 24 hours. Any remaining balance in your account can still be withdrawn during the self-exclusion period.
Self-exclusion is not a sign of weakness. This is a brave and conscious decision. Using this feature on goldbest is completely confidential — no one will know.
Goldbest strictly prohibits anyone under the age of 18 from using the platform. If you have children or teenagers at home who use your devices, it is important to take a few precautions.
Age verification is mandatory at registration. The KYC process requires a national ID or birth certificate to confirm identity. If an underage account is detected, it is closed immediately.
Check any of the statements below that apply to you. This is just for you — no one else will see it.
You are not alone. goldbest's support team and responsible gaming specialists are always here for you. Reaching out for help takes courage.
Reach us via 24/7 live chat or email. Our team will listen without judgment and point you in the right direction.
Talk to someone you trust. Family support plays a huge role in recovery.
Speak with a professional counsellor or psychiatrist. Addiction is treatable.
Share your experience with others who are going through the same thing. Together, you can achieve far more than you can alone.
Our Commitment
We do not just provide entertainment — we make sure every player stays healthy and safe.
Deposit limits, loss limits, session timers — you set them all yourself. goldbest respects your decisions and enforces them strictly.
You can view your full betting history, wins and losses, and deposit/withdrawal details at any time. Nothing is hidden.
When you are approaching your set limit, goldbest sends you an instant notification to keep you informed.
Age is verified during registration and the KYC process. No one under 18 can access goldbest under any circumstances.
Pause your account or close it permanently in just a few minutes. This feature is completely confidential and free of charge.
Our support team is always ready to help with any issue. Not a bot — a real person who will listen and assist you.
FAQ
Start Responsibly
Use goldbest's responsible gaming tools to enjoy the best betting experience. Keeping you safe is our responsibility — keeping you entertained is our goal.